TERMS OF SERVICE

Effective Date: 14 September 2026

Welcome to The Ecommerce Growth Vault.

These Terms of Service (“Terms”) govern your access to and use of www.ecomgrowthvault.co.za, including your purchase, download and use of digital products, resources and services offered through our website.

By accessing our website, placing an order or purchasing any digital product from The Ecommerce Growth Vault, you agree to these Terms.

Please read them carefully before making a purchase.

1. ABOUT THE ECOMMERCE GROWTH VAULT

The Ecommerce Growth Vault provides digital educational and business resources designed primarily for ecommerce entrepreneurs and online businesses.

Our products may include:

Digital guides and ebooks
Templates
Checklists
Workbooks
Spreadsheets
Calculators
Planners
Swipe files
AI prompt packs
Marketing resources
Advertising templates
Ecommerce frameworks
Digital toolkits
Product bundles
Other downloadable or electronically accessible materials

Unless specifically stated otherwise, all products sold through our website are digital products.

No physical products will be shipped.

2. ACCEPTANCE OF THESE TERMS

By using our website or purchasing a product, you confirm that you have read, understood and agreed to these Terms, together with any other policies referenced on our website.

If you do not agree with these Terms, you should not purchase or use our products.

3. ELIGIBILITY

You must have the legal capacity required under applicable law to enter into a binding transaction.

If you are purchasing on behalf of a company, organization or other legal entity, you represent that you have authority to make the purchase on its behalf.

4. DIGITAL PRODUCT ORDERS

When you place an order, you are responsible for ensuring that all information you provide is accurate and complete.

This includes your:

Name
Email address
Billing information
Payment information
Any other information required during checkout

We reserve the right to refuse, cancel or investigate an order where we reasonably suspect fraud, unauthorized payment activity, pricing errors, technical errors or misuse of our website, subject to applicable law.

5. PRICING

All prices will be displayed on our website at the time of purchase.

Where prices are displayed in South African Rand, the currency may be shown as R or ZAR.

We may change product prices, discounts, bundles and promotional offers from time to time.

A future price change does not generally affect an order that has already been successfully completed.

6. PROMOTIONS & DISCOUNTS

From time to time, The Ecommerce Growth Vault may offer:

Launch discounts
Promotional pricing
Bundle discounts
Limited-time offers
Coupon codes
Special bonuses

Promotional offers may have specific eligibility requirements, availability periods or other conditions.

Unless otherwise stated, promotions cannot be combined.

7. PAYMENT

Payment must be successfully completed before digital products are made available, unless otherwise stated.

Payments may be processed through third-party payment providers.

Your use of a third-party payment provider may also be subject to that provider's terms and privacy practices.

We do not guarantee approval of any payment method.

8. DIGITAL DELIVERY

Products are delivered electronically.

After successful payment, digital access may be provided through:

A download link;
An order confirmation page;
Email;
A customer account;
An online portal; or
Another electronic delivery method described at checkout.

Please ensure that you provide a valid email address.

For more information, please refer to our Digital Delivery & Shipping Policy.

9. DIGITAL PRODUCT LICENCE

Unless a product page specifically states otherwise, purchasing a digital product gives you a limited, non-exclusive, non-transferable licence to use that product for your own permitted personal or internal business purposes.

Purchasing a digital product does not transfer ownership of the intellectual property contained within that product.

10. PROHIBITED USE OF OUR DIGITAL PRODUCTS

Unless we provide express written permission or the applicable product licence specifically allows it, you may not:

Resell our digital products;
Redistribute our products;
Upload our products to another website;
Share purchased files publicly;
Give your download links to other people;
Sell modified versions of our resources;
Repackage our products as your own;
Claim authorship or ownership of our materials;
Upload our resources to file-sharing platforms;
Copy substantial portions of our products for commercial redistribution;
Use our products to create a competing digital resource library;
Circumvent access restrictions; or
Otherwise exploit our intellectual property beyond the licence provided.

11. TEMPLATES & CUSTOMIZATION

Certain resources are specifically designed to be customized for your own business.

Where a template is provided for this purpose, you may generally customize and use the completed output within your own business, subject to any additional licence terms supplied with that product.

This does not give you permission to redistribute or resell the original template itself.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, the website, branding, product designs, written materials, templates, frameworks, graphics and other original content made available by The Ecommerce Growth Vault are owned by us or used under appropriate rights.

All applicable intellectual property rights are reserved.

Unauthorized copying, reproduction, distribution or commercial exploitation may constitute infringement.

13. AI PROMPTS & AI-ASSISTED RESOURCES

Certain products may include prompts or resources intended for use with artificial intelligence tools.

Third-party AI platforms operate independently from The Ecommerce Growth Vault.

We do not control or guarantee:

The availability of third-party AI services;
The accuracy of AI-generated outputs;
The quality of generated content;
Future changes to AI platforms;
Compatibility with every AI service; or
The legality or suitability of every generated output for your intended use.

You are responsible for reviewing AI-generated content before using or publishing it.

14. EDUCATIONAL PURPOSES

Our products are provided primarily for educational, informational and planning purposes.

They are designed to help customers better understand and organize aspects of ecommerce.

Our materials do not constitute individualized legal, accounting, tax, financial or other regulated professional advice.

Where necessary, you should obtain advice from an appropriately qualified professional.

15. NO GUARANTEE OF BUSINESS RESULTS

We do not guarantee that purchasing or using our products will produce a particular level of:

Revenue;
Sales;
Profit;
ROAS;
Website traffic;
Conversion rate;
Customer acquisition;
Business growth; or
Other commercial results.

Ecommerce performance depends on many factors outside our control, including product selection, competition, pricing, advertising, market conditions, execution, operating costs and customer demand.

Any examples, projections, calculators or frameworks provided within our resources should not be interpreted as guarantees of future performance.

16. CALCULATORS & SPREADSHEETS

Our calculators, dashboards and spreadsheets are intended to assist with planning and analysis.

Customers remain responsible for checking the accuracy of information entered into these tools and verifying calculations before making significant business or financial decisions.

17. THIRD-PARTY PLATFORMS

Our resources may discuss or be designed for use alongside third-party ecommerce, advertising, social media, payment, design or technology platforms.

References to third-party platforms do not imply ownership, sponsorship or endorsement unless expressly stated.

Third-party services may change their features, pricing, policies or functionality at any time.

18. REFUNDS

Because our products are digital and may be accessible immediately after purchase, refund rules differ from those applicable to ordinary physical products.

Please review our separate Refunds & Returns Policy before completing your purchase.

Nothing in these Terms is intended to remove any consumer rights or remedies that cannot lawfully be excluded.

19. TECHNICAL ISSUES

If you experience difficulty accessing a purchased product, please contact us.

We may attempt to:

Resend a download link;
Restore access;
Replace a corrupted file;
Provide the correct digital resource; or
Otherwise resolve the issue.

ecommercegrowthvault@gmail.com

078 907 8513

20. PRODUCT UPDATES

We may occasionally update, modify or improve our digital products.

Unless specifically advertised as including future or lifetime updates, purchasing a product does not automatically entitle you to every future edition, bonus, addition or replacement product.

21. WEBSITE AVAILABILITY

We aim to keep our website and digital delivery systems available, but uninterrupted access cannot be guaranteed.

Temporary interruptions may occur because of maintenance, technical failures, hosting issues, security incidents, internet outages or circumstances outside our reasonable control.

22. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to ensure that product descriptions, pricing and other website information are accurate.

However, errors may occasionally occur.

Where we discover a material pricing, description or technical error, we may take reasonable steps to correct it and address affected orders in accordance with applicable law.

23. ACCEPTABLE WEBSITE USE

You agree not to use our website to:

Commit fraud;
Introduce malware or harmful code;
Attempt unauthorized access;
Interfere with website security;
Scrape or systematically copy protected content without authorization;
Impersonate another person;
Abuse payment systems;
Violate applicable laws; or
Infringe the rights of another person or business.

24. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Ecommerce Growth Vault will not be liable for indirect, incidental, consequential or similar losses arising solely from business decisions made using our educational materials.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

25. INDEMNITY

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of our website, infringement of intellectual property rights or unauthorized redistribution of our products.

This provision does not limit any rights available to you under applicable consumer law.

26. PRIVACY

Your personal information will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

Please review our Privacy Policy for information about how personal information may be collected, used, stored and protected.

27. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our products, website, operations or applicable legal requirements.

The updated Terms will be posted on our website with a revised effective or updated date.

Where required by applicable law, material changes will be communicated appropriately.

28. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa, without limiting any mandatory consumer rights that may apply.

Any dispute will be handled in accordance with applicable South African law and any legally available dispute-resolution procedures.

29. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refunds & Returns Policy, Digital Delivery & Shipping Policy and any product-specific terms displayed at checkout, form the agreement governing your purchase and use of our website and digital products.

31. CONTACT US

If you have questions regarding these Terms of Service, your purchase or our digital products, please contact:

The Ecommerce Growth Vault

Website: www.ecomgrowthvault.co.za
Email: ecommercegrowthvault@gmail.com
Telephone: 078 907 8513

Effective Date: 14 September 2026