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🔓 THE VAULT IS OPEN — Instant Access to Ecommerce Tools, Templates & Growth Resources

REFUNDS & RETURNS POLICY

Effective Date: 14 September 2026

Thank you for shopping with The Ecommerce Growth Vault.

We want you to understand exactly what you are purchasing before completing your order. Because our products are digital products delivered electronically, our refund and return process differs from that of a store selling physical goods.

This policy explains when refunds may be available and what to do if you experience a problem with your purchase.

1. DIGITAL PRODUCTS

The Ecommerce Growth Vault sells digital products and resources, which may include:

  • Digital guides and ebooks

  • Templates

  • Checklists

  • Workbooks

  • Spreadsheets

  • Calculators

  • Planners

  • Swipe files

  • AI prompt packs

  • Marketing resources

  • Digital toolkits

  • Downloadable bundles

  • Other digital files and resources

Unless specifically stated otherwise, no physical products are supplied or shipped.

2. DIGITAL PRODUCTS CANNOT BE PHYSICALLY RETURNED

Because our products are delivered electronically, there is no physical product to return to us.

Once a digital product has been delivered, downloaded or accessed, it cannot be returned in the same manner as a physical product.

For this reason, we generally do not provide refunds merely because a customer:

  • Changed their mind after receiving or accessing the product;

  • Decided they no longer need the product;

  • Did not use the purchased resources;

  • Expected information or features that were not advertised as being included;

  • Purchased a similar product elsewhere; or

  • No longer wishes to pursue their ecommerce business.

This is subject at all times to any rights you may have under applicable law.

3. WHEN YOU MAY CONTACT US FOR A REFUND OR REMEDY

We want customers to receive the digital products they purchased.

Please contact us if:

  • You were charged more than once for the same order;

  • You paid but did not receive access to your purchased product;

  • You received the wrong digital product;

  • The digital files are corrupted or cannot reasonably be opened;

  • A significant portion of the advertised product is missing;

  • The product materially differs from what was described on the product page; or

  • Another circumstance exists in which you are legally entitled to a refund or other remedy.

We will review legitimate requests individually.

Depending on the circumstances, we may provide a replacement file, restore access, correct the issue, provide the correct product or issue an appropriate refund.

4. TECHNICAL PROBLEMS

A technical problem does not necessarily require a refund if the issue can reasonably be resolved.

If you experience difficulty downloading or accessing your purchase, please contact us at:

ecommercegrowthvault@gmail.com

or

078 907 8513

We may provide a new download link, resend the product, restore access or otherwise assist you in accessing your purchase.

5. DUPLICATE PURCHASES

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

Once we have verified the duplicate transaction, we may refund the duplicate charge where appropriate.

6. INCORRECT PURCHASES

Customers are encouraged to carefully review:

  • The product name;

  • Product description;

  • What's included;

  • Price;

  • Compatibility requirements, where applicable; and

  • Any other information displayed on the product page

before completing payment.

If you accidentally purchase the wrong product, contact us before downloading or accessing it where possible.

We will review the circumstances and determine whether an exchange, store credit or refund is appropriate, subject to applicable law.

7. BUNDLES & THE ULTIMATE ECOMMERCE GROWTH VAULT

Certain products may contain multiple digital resources or combine several products into one bundle.

This includes products such as The Ultimate Ecommerce Growth Vault.

Where a customer purchases a bundle and has received or accessed its contents, individual resources within that bundle generally cannot be separately “returned.”

If a file within a bundle is missing, corrupted or inaccessible, please contact us and we will attempt to correct the affected file or access issue.

8. REFUND REQUESTS

To request assistance with a purchase, please email:

ecommercegrowthvault@gmail.com

Please provide:

  • Your full name;

  • Order number;

  • Email address used when ordering;

  • Product purchased;

  • Date of purchase; and

  • A clear explanation of the problem.

Screenshots may also be requested where they would help us investigate a technical or billing issue.

9. APPROVED REFUNDS

If a refund is approved, it will generally be issued to the original payment method used for the transaction, where reasonably possible.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

Once a refund has been issued for a digital product, your right to continue accessing, downloading or using the refunded product may be terminated.

10. CHARGEBACKS & PAYMENT DISPUTES

If you believe there is a genuine problem with your order, we encourage you to contact us first so that we have an opportunity to investigate and resolve the matter.

Nothing in this section prevents you from exercising any rights available through your bank, payment provider or applicable law.

11. RESULTS DISCLAIMER

Purchasing our ecommerce guides, templates, tools or educational resources does not guarantee specific business, revenue, advertising, profit or sales results.

Ecommerce results vary significantly depending on factors including the products selected, market conditions, pricing, advertising, competition, execution, costs and individual business decisions.

A lack of expected business results by itself does not mean that a digital product is defective or automatically qualify a customer for a refund.

12. CONSUMER RIGHTS

This Refunds & Returns Policy is intended to operate consistently with applicable South African consumer protection and electronic-transactions laws.

Nothing in this policy is intended to unlawfully exclude, restrict or waive any consumer right or remedy that cannot legally be excluded.

Where applicable law provides you with a right to cancel a transaction, obtain a refund or receive another remedy, your statutory rights will apply regardless of anything in this policy.

13. CONTACT US

If you have questions about refunds, digital access or your purchase, please contact:

The Ecommerce Growth Vault

Website: www.ecomgrowthvault.co.za
Email: ecommercegrowthvault@gmail.com
Telephone: 078 907 8513

When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.

Effective Date: 14 September 2026

© 2026 The Ecommerce Growth Vault. All rights reserved.